Terms of Service

1. Subscription & Billing

Ringo is offered as a monthly subscription. Your subscription begins on the date of payment and renews automatically each month. You authorise us to charge your payment method on a recurring monthly basis.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you retain full access until that date and will not be charged again after cancellation.

No refunds are issued for partial months.

2. AI Service Disclaimer

Ringo uses artificial intelligence (AI) technology to handle phone calls, answer customer enquiries, and capture leads on your behalf. By subscribing, you acknowledge and agree to the following:

• The AI may occasionally provide inaccurate, incomplete, or outdated information to callers. It is not infallible.
• The AI requires an initial training period during which its responses may not fully reflect your specific tours, pricing, or policies. You are responsible for reviewing and correcting its configuration during this period.
• Ringo is not liable for any missed bookings, lost revenue, or customer dissatisfaction resulting from AI errors.
• You are responsible for ensuring that the information provided to train the AI (FAQ, pricing, tour details) is accurate and up to date.

3. Acceptable Use

You agree to use Ringo only for legitimate business purposes — specifically, handling inbound phone enquiries for your tourism operation. You must not use the service to mislead callers, violate applicable laws, or engage in any fraudulent activity.

4. Data & Privacy

Call recordings, transcripts, and lead data are stored securely and accessible only to you via your dashboard. We do not sell your data or your customers' data to third parties. Data is retained for 12 months and may be deleted on request.

5. Service Availability

We aim for high availability but do not guarantee 100% uptime. Scheduled maintenance, third-party outages (Twilio, OpenAI), or unforeseen events may temporarily affect service. We will notify you of planned downtime where possible.

6. Changes to These Terms

We may update these terms from time to time. We will notify you by email at least 14 days before any material changes take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

7. Contact

Questions about these terms? Email us at fun@bugme.travel.